Today was a very exciting day after I got the call that some of the Executives / Senior Management of Bumble and Bumble were in San Jose and wanted to come by to see the salon. We have only been open at Valley Fair since early December, so while we are still settling into our location, we are very proud of the salon and the spa experience in our little corner of this amazingly beautiful mall.
So, at about 3:45PM today,Peter Lichtenthal, the President of Bumble and Bumble (parent company is Estee Lauder) stopped by with the West Coast sales manager and our local B&B rep to see our Jon Ric location and meet some of the staff. It was an amazing opportunity to meet this team with years of experience in the industry. We talked about how the current economy has changed the business at Bumble and for local spa / salon owners. Also, we talked about what is important to customers in these economic times, which goes back to basics... excellent customer service! This is something that sometimes owners take for granted, but as a consumer, I am definitely driven by high quality service.
We talked about various marketing approaches, then the team was off to the next appointment. I will take the feedback from our time together to our staff and come up with various ways to off superior service to our customers and spread the news that Jon Ric Stoneridge and Jon Ric Valley Fair are here! It was an exciting opportunity to this Spa Entrepreneur who is easing into this industry... feet first!
www.jonricexpress.com
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Way to go, Marcey! Keep up the great work! Your enthusiasm is contagious!
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